Privacy Policy

Terms of use

We are happy that you use our services and make society better with smart games and toys. Please familiarize yourself with our terms of sale before making a purchase. By placing an order, you confirm that you have read the terms of sale and agree to be bound by them. If you have any questions, please write to us at [email protected]

We always do our best to respond as soon as possible and resolve any situation that arises in the provision of our services. The owner of the Internet store Gamestore.lv (hereinafter the Internet store) is SIA HelloGroup, registration number 40203094532 (hereinafter the Gamestore), which is located at the actual address: Dēļu iela 4, Riga, LV-1004, Latvia.

1. Validity of the sales contract, information on goods and prices
1.1 The terms of sale apply to the purchase of goods in the Internet store.
1.2 The prices of goods purchased in the online store are indicated with the goods. The cost of the product with delivery is added to the price.
1.3 The delivery fee depends on the buyer’s location and delivery method.
1.4 The delivery fee is presented to the buyer when placing the order.
1.5 Information about the goods is provided in the Internet store directly with the goods.

2. Placing the order
2.1 To order goods, you must add the desired goods to the shopping cart.
2.2 In order to place an order, you must fill in the necessary data fields and select the appropriate method of delivery of the product. The commission is then displayed on the screen, which can be paid using a bank link or other payment solution.
2.3 The contract comes into force upon receipt of the owed amount in the online store’s current account.
2.4 If the ordered goods cannot be delivered due to the expiry of the goods’ validity period or another reason, the buyer is informed as soon as possible and the money paid (including the goods) is returned. delivery costs) immediately but no later than within 14 days of receiving the notice.

3. Delivery
3.1 The goods are sent to the following countries: Latvia, Lithuania, Estonia. Read more in the section: Delivery.
3.2 Shipping costs are borne by the buyer and the relevant price information is displayed next to the delivery method.
3.3 Shipments within the borders of Estonia will usually reach the destination indicated by the buyer within 3-7 working days from the date of entry into force of the purchase agreement. Delivery outside Latvia depends on the chosen delivery method. Read more in the section: Delivery, but generally within 7-21 working days from the entry into force of the sales contract.
3.4 In exceptional cases, the Internet store has the right to deliver the goods within 45 calendar days.

4. Right of withdrawal
4.1 After receiving the order, the buyer has the right to withdraw from the contract concluded by the Internet store within 14 days.
4.2 The right of refusal does not apply if the buyer is a legal entity.
4.3 In order to return the product, a cancellation application must be sent to the e-mail address [email protected] no later than 14 days after receiving the product.
4.4 In the application for canceling the order, the consumer must indicate the bank account number and the name of the bank account holder to which the refund will be transferred.
4.5. In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to verify the nature, characteristics and operation of the goods in the permitted manner for testing in the Internet store in the physical office.
4.6. If the goods have been used for purposes other than those required by the nature, characteristics and properties of the goods or there are visible signs of use or wear and tear, the Internet Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
4.7 The buyer must return the product within 14 days after submitting the application or provide proof that he has handed over the cargo to the carrier within the mentioned period. The consumer can return the product/s to the Gamestore.lv physical office at the address: Dēļu iela 4, Rīga, LV-1004, Latvia.
4.8 Upon receiving the returned product, the online store shall immediately, but no later than within 14 days after receiving the refusal application, return to the buyer all fees received from the buyer on the basis of the contract. The online store may refuse to issue a refund until the product that is the subject of the contract has been returned or the buyer has not provided evidence that he has returned the product, whichever occurs first.
4.9 The cost of returning the goods shall be borne by the buyer, unless the reason for the return is that the returned goods do not correspond to the ordered goods (e.g. incorrect or damaged goods).
4.10 If the delivery costs are refundable according to clause 4.9, but the order is only partially damaged or incorrect, the Internet store will refund the delivery costs in proportion to the number of goods ordered.
4.11 If the buyer has chosen the cheapest method of delivery of the usual goods offered by the Internet store, which is not a delivery method, the Internet store does not have to return it to the consumer for costs that exceed the costs of the usual delivery method.
4.12 The online store has the right to withdraw from the sales transaction and demand the return of the product from the buyer if, due to an error in the price of the product, the online store has marked the product significantly below the market price.

5. The right to submit a claim
5.1. If the Goods have the right to submit a sales guarantee or a claim within the meaning of the law, the Online Store undertakes to comply with the terms of the guarantee and claim submission and to repair, replace or take back the damaged goods in accordance with certain conditions.
5.2. Regardless of the existence of a guarantee, the Consumer has the right to submit claims to the Internet store due to non-compliance with the terms of the contract within two years from the day of receipt of the goods. If the product has been sold to the consumer, in the event of a defect in the product during the first six months, it is assumed that it existed at the time of the conclusion of the purchase contract and the nature of the defect must be determined in the online store.
5.2.1. In the event of a product defect, the consumer must notify the Internet store no later than two months from the defect by submitting a claim.
5.2.2. In the event of a claim, Gamestore covers the cost of repairing or replacing the product in the first six months after the delivery of the Product to the consumer, in particular the cost of transport, postage, labor, travel and materials. For the next 1.5 years, Gamestore will cover the relevant costs only if the Consumer’s claim is justified.
5.3. In case of product defect, the Consumer undertakes to immediately (see clause 4.3) notify the Internet store about the problem by e-mail [email protected] or submit a claim in writing (open the claim form) with the following information:
5.3.1. name and contact information;
5.3.2. Product defect and/or defect description and claim;
5.3.3. Include photographs if the defect is actually visible;
5.3.4. Invoice or order number.
5.4. The notice (claim) must be sent within two months from the discovery of the defect. After this term, the Consumer loses the right to request Gamestore to repair or replace the Product.
5.5. Gamestore undertook to respond to the Consumer’s complaint in writing or in a reproducible written form within fifteen days.
5.6. In case of replacement of a damaged Product or its part, Gamestore has the right to demand from the Consumer to return the damaged Product or part of the Product.
5.7. The warranty of sale provided by Gamestore does not cover direct or indirect damage, loss or inconvenience caused by product defect or damage. The warranty does not cover the costs of delivering the Goods to the service point or transporting them. If Gamestore organizes the transportation of goods from the customer for return, inspection, defect detection or maintenance, the customer must pack the goods in the original packaging in advance or pack them (packing costs are borne by the customer) in such a way that the goods cannot be damaged during transportation. Also, the product must be available for courier delivery to the customer’s front door and, if necessary, the customer must arrange delivery of the goods to the courier. Gamestore will make a warranty decision within 14 working days after receiving the product in the physical office.
5.8. If the Consumer requests the repair of the Product and the request is justified, but Gamestore does not do it within a reasonable time, the Consumer can repair the Product himself or have a third party do it and demand that Gamestore reimburses the reasonable expenses incurred for this purpose.
5.9. If the repair or replacement of the Goods is not possible or fails, if Gamestore unreasonably refuses to repair or replace the product or fails to do so within a reasonable time after notification of non-conformity and the Consumer is unwilling or unable to have it repaired by a third party, send the goods back to Gamestore. Gamestore undertakes to return the purchase price paid in accordance with the Sales Agreement within 14 days after receiving a justified application for refusal.
5.10. Gamestore is not responsible for:
5.10.1. About Product damage caused by the consumer;
5.10.2. For defects caused by improper use of the Product;
5.10.3. About the natural physical wear and tear of the Goods during normal use of the Goods;
5.10.4. Shorter warranty terms for special items (consumables and Expiring Items, including but not limited to batteries);
5.10.5. Use of goods under conditions or in a manner that is expected to wear out faster than usual;
5.10.6. in other cases provided for by law.
5.11. The battery or batteries included in the product package have a 6-month warranty.

6. Direct marketing and processing of personal data
6.1 The online store uses the personal data entered by the buyer (including name, phone number, address, e-mail, bank details) only to process the order and send the goods to the buyer.
6.2 The online store sends personal data to companies that provide transport services for the delivery of goods.
6.3 The online store will send news and offers to the buyer’s e-mail address only if the buyer has expressed his desire to do so by entering the e-mail address on the website and announcing the receipt of direct mail notifications of his requests.
6.4 The buyer can opt out of offers and news sent by email at any time by notifying us by email or by following the instructions in the email containing the offers.

7. Registration procedure
7.1. In order to become a permanent customer of Gamestore, the subscriber must register as a user of the Internet environment www.gamestore.lv You can also log into the Internet environment with a Facebook account.
7.2 By registering as a regular customer, the customer has the right to receive the benefits intended for the regular customer according to the Gamestore regular customer program.
7.3 In order to register, you need to fill in all the fields provided in the form.
7.4 After registration, Gamestore will send the customer a letter with instructions for activating the user account to the e-mail address specified by the customer.
7.5 After activating the user account, the customer with the specified user ID is included in the Gamestore online environment for placing orders.

8. Obligations of the customer
8.1 When placing an order, the customer is obliged to provide the necessary information for placing the order: name and surname, exact address (street, house number, apartment number, postal code / city / or village / district), contact phone number and e-mail address.
8.2 If the customer and the recipient of the goods are different, the customer must provide 6.1. fixed data about the addressee as well.
8.3. If the data provided by the customer is incorrect and/or incomplete and does not comply with Rule 6.1. Gamestore does not guarantee the correct fulfillment of your product order. It is possible that Gamestore may contact the customer to clarify incorrect or incomplete information.
8.4 When placing an order, the customer confirms that he agrees to the conditions set forth in these general ordering terms and undertakes to comply with them.

9. Gamestore rights
9.1 The online store has the right to change these general order conditions without prior notice by publishing the new valid conditions in the online environment.
9.2 The online store has the right to change the e-store price list at any time without prior notice by publishing a new price list in the internet environment.
9.3 Gamestore has the right to refuse to accept an order or to refuse to fulfill an order, but not only if the price is incorrectly indicated in the price list.
9.5 If the customer does not comply with the obligations imposed on him by these general ordering conditions, Gamestore does not guarantee the entry into force of the order and/or the correct delivery of the product.
9.6 If the customer does not fulfill the payment obligation correctly, Gamestore has the right to publish the customer’s data in the payment default register.

10. Gamestore’s obligations
10.1. Gamestore undertakes to deliver correct and complete product(s) to the customer.
10.2. Gamestore undertakes to accept and document all customer claims.
10.3. Gamestore undertakes to resolve the customer’s claim within 15 days if the reasons for the claim are independent of the customer. If the cause of the claim is caused by the customer, the customer must remedy it immediately.
10.4. Gamestore undertakes to replace damaged goods. Gamestore is only responsible for manufacturing defects and other defects that existed at the time the product was delivered to the customer.

11. Dispute Resolution
11.1. If the buyer has complaints about the Internet store, they should be sent to the e-mail address [email protected] or by calling (+371) 28443433.
11.2. If the Buyer and the Internet store cannot resolve the dispute by agreement, the consumer has the right to appeal to the Consumer Disputes Commission of the Consumer Rights Protection Board, Brīvības iela 55, Rīga, LV-1010, or on the website https://www.ptac.gov.lv The Consumer Disputes Commission is authorized to resolve disputes arising from the contract between the consumer and the trader, which the parties have not been able to resolve by agreement. Consideration of a complaint by the committee is free of charge for the parties.
11.4. The buyer can refer to the European Union Consumer Dispute Resolution Platform at http://ec.europa.eu/consumers/odr/.

In case of questions, call (+371) 28443433 on working days from 10:00 to 18:00 or write to e-mail: [email protected]

Gamestore, HelloGroup